Pixartprinting (online digital printing) and customer service

Pixartprinting's customer service is extremely efficient and of the highest quality. Read on to find out more about how Pixartprinting has become a market leader in online digital printing services.

Pixartprinting.it logoEstablished in 1994, Pixartprinting has specialised in online digital printing services since 2000. Over the years the company has developed its own business model based on a solid, long-term marketing strategy and advanced printing equipment and software. This has enabled Pixartprinting to become Italy's undisputed number one and to branch out abroad. Pixartpinting has a stable of 70,000 clients all over Europe, 90% of these being other businesses in the industry.

In order to strengthen existing links with its ever-increasing customer base, Pixartprinting is focusing heavily on customer service. Marcello Libralato, Customer Service Manager, believes that “The quality, delivery time and reliability of Pixartprinting's services are not always enough. Sometimes certain customers need to talk to someone”. Operating all over Europe, Pixartprinting really does live up to its "web-to-print" tag. Customers can browse products, choose the ones they require, get a free quote and place their order (sending the file they need printed) exclusively online. The company, however, is aware that some people still may not be comfortable with the idea of online shopping. In order to address this, Pixartprinting has implemented and boosted a customer service network, which now encompasses Italy, France, Spain, the UK and Portugal. Clients can call a national number and their query will be handled by a native language operator. This service will soon be available in other countries, but for the moment the UK customer service team will be happy to deal with enquiries from other parts of Europe.

Pixartprinting – Company Profile
Pixartprinting was founded in 1994 by Matteo Rigamonti and is a web-to-print specialist in small formats (magazines, catalogues, postcards, labels, tags, leaflets etc.), large formats (high-resolution photo canvas prints, posters, adhesive PVC, banners, displays etc.), packaging and much, much more. The firm has over 70,000 European customers, receives an average of 2800 orders per day and owns a range of cutting-edge printing machines which is unparalleled in Europe.